Vendor Terms & Conditions

1. Vendor Agreement

By registering as a vendor on Let's Do Kitchen, you agree to these Vendor Terms & Conditions. These terms are in addition to our general Terms of Service.

2. Commission Structure

2.1 Platform Commission

• Platform commission: 10% of order value (excluding delivery fees)
• Commission is calculated on the subtotal before taxes
• Commission is deducted from vendor payouts
• Commission rates may be adjusted with 30 days notice

2.2 Payment Processing

• Payments are processed weekly or monthly (vendor choice)
• Minimum payout threshold: $50
• Payment processing fees may apply
• Payouts are made via bank transfer or approved payment methods

3. Vendor Responsibilities

• Maintain accurate menu information and pricing
• Update availability and operating hours regularly
• Fulfill orders within stated delivery times
• Maintain food safety and hygiene standards
• Comply with all local health regulations and licensing requirements
• Provide accurate allergen and dietary information
• Respond to customer inquiries within 24 hours
• Accept or reject orders promptly

4. Menu Rules

• All menu items must be accurately described
• Pricing must be transparent and include all fees
• Images must accurately represent the food
• Dietary claims (Halal, vegetarian, etc.) must be accurate and verifiable
• Menu changes require platform approval for major updates
• Vendors cannot list prohibited items (alcohol, tobacco, etc.)

5. Order Management

• Vendors must accept or reject orders within 15 minutes
• Accepted orders must be fulfilled within stated delivery times
• Order cancellations by vendors are subject to penalties
• Repeated cancellations may result in account suspension
• Vendors must communicate delays to customers promptly

6. Quality Standards

• Maintain minimum 4.0 star rating average
• Respond to negative reviews professionally
• Address customer complaints within 48 hours
• Maintain consistent food quality
• Vendors below quality standards may be suspended

7. Payout Rules

• Payouts processed weekly (every Monday) or monthly (1st of month)
• Minimum payout: $50
• Payouts include orders from previous period (minus commissions and fees)
• Refunded orders are deducted from payouts
• Vendors must provide accurate banking information
• Payout processing takes 3-5 business days

8. Prohibited Activities

Vendors are prohibited from:

• Contacting customers outside the platform for orders
• Circumventing platform fees
• Providing false information or fake reviews
• Listing items not available for order
• Using competitor platforms to solicit customers
• Violating food safety regulations

9. Account Suspension

We reserve the right to suspend or terminate vendor accounts for:

• Violation of these terms
• Food safety violations
• Repeated order cancellations
• Poor customer ratings (below 3.5 stars)
• Fraudulent activity
• Non-compliance with health regulations

10. Contact

For vendor-related questions, please contact us.